While primary care physicians always put patients first, their focus is intensifying as the healthcare industry makes the seismic shift to value-based care. The National Committee for Quality Assurance (NCQA) is one of a number of organizations that support the recognition of Patient-Centered Medical Homes (PCMH) through a formal program. It aims to improve primary care by using standards that describe clear and specific criteria, which help practices organize care around patients, work in teams and track progress over time. Most everyone agrees that these are laudable goals. But the certification process strikes fear in the hearts of many well-intentioned practices. According to those who have achieved NCQA’s highest certification (Level 3), it may be easier than you think. Two experts — Barbara Johnson, nursing director at Elmwood Health Center in New York, and Deb Donovan, operations director at Derry […]