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What makes a great hospital IT workplace?

Healthcare IT News named “Best Hospital IT Departments” earlier this fall.  Out of 193 nominations, only 25 hospital IT departments made the final list, based on more than 5,000 survey responses from hospital IT employees. SunriseTM from Allscripts clients ranked #1 in 3 out of 4 possible categories. What’s the secret to their success? It’s not surprising that in healthcare, it’s not about the money. In fact, according to Healthcare IT News, only one of the 25 winners mentions salary and benefits as a motivating factor. Instead, healthcare IT employees place value on things like teamwork, respect and contributing to better patient care. Congratulations to all the award winners, including several Allscripts clients. Here are just some of the ways our clients are capturing those values in their own workplaces: Large Hospital IT Department #1: Phoenix Children’s Hospital (Phoenix, Arizona). [...]

According to recent quality reports of 220 Accountable Care Organizations participating in the Medicare Shared Savings Program (MSSP), Coastal Carolina Quality Care ranked third overall and second in care coordination. This ACO and its associated physician practice, Coastal Carolina Health Care (CCHC), use Allscripts TouchWorks® EHR and FollowMyHealth®. We recently interviewed CCHC Chief Executive Officer Stephen Nuckolls and Associate Administrator Carrie Hagan about their success with MSSP and the Meaningful Use incentive program. For 2014 four providers attested for Stage 1, and 38 providers attested for Stage 2. What’s the secret to their success? Nuckolls and Hagan share these six tips for achieving Meaningful Use Stage 2: 1. Allow plenty of time Carrie Hagan: “We started the implementation process back in November of 2013, working towards attesting in the second quarter of 2014…We wanted that intense focus for a longer [...]

Editor’s Note: The following article originally appeared in CIO Review’s Healthcare Technology Special, October 2014. You can access the article here, pages 42-43. Open is a journey, not a destination. Open means you facilitate the exchange of information between programs; you make it easy for your software to talk to other people’s software. The need for Open technologies has shaped standards, which evolve over time to meet new challenges and address shortcomings of previous standards. It all started with punch cards, EBCDIC and ASCII Back in the ‘60s there were two competing standards for how computers would store data – one was proprietary to IBM main frame computers called EBCDIC. Pretty much everyone else used the other standard, called ASCII. EBCDIC can trace its roots back to the punch card standard, invented by Herman Hollerith in 1894 to help tabulate the [...]

I am surrounded by technology that helps me communicate with the various physician practices that help my family stay healthy.  I have three patient-portal logins, two email accounts, various health apps to triage symptoms and have visited numerous websites to get information about potential medical issues. However, despite all these readily available options, I still picked up the phone and called my family’s doctors a half dozen times for little things. I know I’m not alone. In fact, patients are calling their doctors more than ever. Telephone calls to physician practices have increased an estimated 25-50% over the last five years. This is a costly trend for healthcare providers, because it means training more staff to handle issues appropriately over the telephone. Missteps can involve liability, and telephone documentation is scarce. The demand for quality telephone triage has created an [...]

When I meet with Allscripts TouchWorks® EHR* clients, I’m impressed with how they use it to create value for their organizations. We found great examples in a recent interview with Dr. David Graham, chief information officer and chief medical information officer at Memorial Health System (Springfield, Illinois, U.S.A.): Memorial Health System is one of the clients leading the way in its use of TouchWorks EHR data. Here are some of the highlights, in Dr. Graham’s own words: 1. Improve clinical results “I can use examples in all the specialties we have in our primary care, from mammogram screening rates in our obstetrics group to hypertension care in our internal medicine practice…Incredible improvements we’ve done through partnering with our physicians and putting that data that comes out of TouchWorks EHR in front of them.” 2. Spend more time with patients “[TouchWorks [...]

If there’s a power outage to the hospital’s main server room, bad things can happen to good people. Massive disruption can ensue for IT, clinicians and ultimately patients. To help minimise the potential effects of server disruption, Liverpool Heart and Chest Hospital NHS Foundation Trust (LHCH) (Liverpool, Merseyside, United Kingdom) recently improved its approach to disaster recovery. Taking a new approach LHCH is a high-achieving specialist hospital that decided to transform from paper to electronic patient records (EPRs)*. Over the course of 14 months, the organisation completed an on-time, on-budget implementation of SunriseTM from Allscripts in 2013. LHCH quickly recognised how valuable Sunrise clinical data was to the organisation’s daily workflow and asked the question, “How do we move from disaster recovery to disaster avoidance?” Let’s go back to that disruptive power outage for a minute. In a typical hospital [...]

The verdict is clear: Interoperability progress has been disappointing. Almost without exception, healthcare experts agree that the industry has fallen far short in its efforts to foster meaningful reform. Consider these assessments in recent articles: “We’ve spent half a million dollars on an electronic health record system about three years ago, and I’m faxing all day long. I can’t send anything electronically over it,” said Dr. William L. Rich III, a member of a nine-person ophthalmology practice in Northern Virginia. New York Times “While most providers have installed some kind of electronic record system, two recent studies have found that fewer than half of the nation’s hospitals can transmit a patient care document, while only 14 percent of physicians can exchange patient data with outside hospitals or other providers.” New York Times In its annual report to Congress, Office of [...]

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What’s your Innovation Surface?

Every healthcare IT company wants to be Open, so every company comes up with a convenient, somewhat self-serving definition of it. As technologies change, the definition of Open also evolves over time. We all need a simple concept we can use to objectively measure how Open a product really is. I’ll start by proposing some new language: Innovation Surface. In the security and vulnerability space, we talk about “Attack Surface” – that’s “What are the ways hackers can attack you?” You want your Attack Surface to be as small as possible. Don’t expose anything you don’t have to. It’s time to coin the phrase “Innovation Surface” – that’s “How many different kinds of technologies are available to a developer?” You want your Innovation Surface to be as BIG as possible, with multiple tools to enable creativity. How big is the [...]

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How versatility of Sunrise meets post-acute care needs

Leading hospitals around the world select Sunrise by AllscriptsTM for its versatility. To learn more about how the solution meets post-acute care needs, we recently sat down with Roberta Steinhauser, director of hospital applications for Madonna Rehabilitation Hospital (Lincoln, Nebraska, U.S.A.). Here are highlights from that interview: Q. Why did you select Sunrise solutions in 2008? Madonna is unique in that under one roof we have long-term acute care, acute rehabilitation care, transitional care, and nursing home beds – making sure patients have the right type of care to achieve their rehabilitation goals. Madonna’s goal was to find an EMR [electronic medical record] system that had the versatility to meet the needs of all types of post-acute care. We knew that there were no “plug and play” systems out there for our type of organization. We saw the flexibility we [...]

It’s great to have CHADIS as part of the Allscripts Developer Program, so pediatricians using Allscripts TouchWorks® EHR can access information and insights provided by the CHADIS pre-screening tools and assessments. Experts agree, this is the type of solution that offers us a glimpse of the future of health care: “CHADIS is the best example of what the future of pediatrics should look like.” Dr. Neal Halfon, Professor, UCLA* CHADIS couples early detection with a holistic view of the patients — including physical condition and mental state. Using efficient tools helps pediatricians offer additional resources and engage collaboratively with patients and family members. How CHADIS works CHADIS, which stands for Child Health and Development Interactive System, gives clinicians evidence-based screening tools to help meet American Academy of Pediatrics Bright Futures and Medicaid guidelines. Allscripts has certified CHADIS to deliver screening [...]