When we look at our successful managed IT partnerships, several consistent traits emerge, including: 1. Collaboration With more than 30 years of experience, we understand what it takes to make a successful partnership. We see ourselves as an extension of your team and are dedicated to achieving your goals. 2. Scalability From service desk to remote application hosting to full IT services management, Allscripts can meet a variety of different needs within healthcare organizations – even as they change over time. 3. Innovation Our team has 1,200 highly skilled members with a broad range of technical expertise. Accessing the right talent can help spark innovative solutions to the challenges you’re facing. 4. Objectivity We provide vendor-neutral managed IT services for more than 600 applications from leading companies. 5. Proven Methodology Since 2006 Allscripts has annually received ISO 9001:2008 certification for [...]

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Mobile EHR gets nod from Intel

When you develop a new product, you can’t help but think it’s great. It’s especially wonderful when someone else agrees and gives you an award for it. Allscripts received an Intel Innovation Award for the development of Allscripts Wand™, powered by Windows. It’s one of the first comprehensive mobile electronic health records (EHR) developed on the Windows 8.1 platform. Open: It’s all about choices I’ve often talked about the value of Open, and how important it is to connect clinical and financial data across every setting: from the provider to the hospital to post-acute settings and even the patient’s home. An Open approach helps enable the mobile tools needed in an increasingly mobile world. It’s all about choosing the right tool for the right clinician to enable the right care at the right time. To make that happen, the healthcare [...]

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Proof that high CPOE adoption reduces length of stay

  • Steven Shaha, Ph.D., DBA
  • 08/21/2014

Holy Spirit Hospital (Camp Hill, Penn., U.S.A.) wanted to know, “Does computerized provider order entry (CPOE) really make a difference?” There are some obvious answers about the benefits of CPOE. When clinicians and pharmacists communicate electronically, they’ll reduce costs and errors associated with transcription and paper. But Holy Spirit wanted to take it a step further: Does CPOE improve the overall measures of efficiency and quality of care? After conducting a rigorous study, the answer is a resounding yes, and is the subject of a recently published article in Applied Clinical Informatics.* How we measured the correlation between CPOE and improved clinical outcomes Length of Stay (LOS) is among the best proxy measures for overall efficiency and efficacy of care and clinical outcomes in hospitals. So we decided to study whether or not CPOE adoption correlates with LOS, which means [...]

As an informed patient and parent taking kids to the pediatrician, nothing makes me more frustrated than staff handing me a stack of papers on a clipboard with a pen tied to it with a string. I have the same insurance, same address, same everything — so why do I need to handwrite this information over and over again? Paper continues to plague medical practices, particularly in billing and administrative processes. Patients and administrative staff are overwhelmed with paperwork and increasingly complex documentation requirements. And it causes a delay in payment, too. According to the Medical Group Management Association (MGMA), it takes practices an average of 3.3 billing statements before a patient’s outstanding balance is paid in full. There is a better way to get all the information my doctors need in an efficient, modern way. I know that I [...]

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  We gathered some great insights today from David Nash, MD, MBA, the founding dean of the Jefferson School of Population Health, the only population health school in the United States. I talked with him after his opening address at our annual user conference, Allscripts Client Experience (ACE). Here are some highlights from our interview: Q. What’s wrong with health care in the U.S.? A. A report from the Institute of Medicine described U.S. health care this way: Shorter Lives, Poorer Health. Despite spending more money on health care than any other country, the U.S. population health ranks #17 worldwide, just behind Slovenia. As many of us know, that’s because the unhealthiest 5% of the population drives 50% of the spend. It’s time for Americans to stand up and demand better health care. The status quo isn’t going to work [...]

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  Our annual user conference, the Allscripts Client Experience (ACE), drew about 3,000 clients to Chicago this week. My favorite part of the event is collaborating with clients and industry experts. In his executive session keynote address, best-selling author and surgeon Marty Makary, MDspoke about a topic that is a high priority for all healthcare organizations: patient safety. How many people is health care hurting? Makary observed that almost everyone goes into health care with the best intentions to help people. U.S. health care is an amazing, scientific system; but it’s not perfect. We have the unintended consequence of variation. Meaning, non-standardized care can cause deadly errors. A recent study in the Journal of Patient Safety estimates that between 210,000 and 440,000 patients die each year from preventable harm caused by hospitals. To put that number in perspective, Makary noted [...]

A great deal has been happening within the TouchWorks EHR Business Unit since we formed in 2013 and renamed the solution earlier this year. Our clients are demonstrating that a healthy EHR core is the best way to thrive in a changing healthcare environment. To keep you up to date on the latest from TouchWorks EHR, here are our top five recent updates: 1. Recognized as one of the best ambulatory EHRs. Based on client survey data, Black Book Rankings recently named Allscripts the 2014 “Best of the Best” Ambulatory EHR for Interoperability, Communications and Connectivity. TouchWorks EHR also earned the 2014 #1 Top EHR Vendor Ambulatory ranking for Independent Practice Associations and multi-specialty practices. In the independent Black Book study, TouchWorks scored better than 90% of EHRs in 17 out of 18 key performance indicators. (See more about the 2014 [...]

Others agree that embracing Open is critical for the future of health care. Take for example this article: Coalition Calls for Action Against EHRs That Block Interoperability. After a RAND Corporation report found that Open technologies could help lower costs and improve care, calls for interoperability are stronger than ever before. A non-technical explanation of Open Open means interchangeability. Take car batteries for example. How big are the posts that you connect the battery wires to? And how many volts? These attributes are standard for all car batteries, no matter who makes them. In health care, unfortunately, the specifications can be very broad, such as HL7 including “industry standard” Continuity of Care Documents. In a car battery scenario, this breadth might allow the posts to be between 5/8” and 2” and power to be between 5 and 20 volts. So [...]

In a recent case study, Bronx-Lebanon Hospital Center describes how it uses Allscripts Staff Augmentation to complete more than 100 IT projects each year. Automating clinical processes helped Bronx-Lebanon attain nearly full compliance with core measures and keep up with ever-changing state and Federal requirements. Bronx-Lebanon is the largest voluntary, not-for-profit healthcare system serving the South and Central Bronx in New York City. About 90% of Bronx-Lebanon’s patient population receives Medicaid, the U.S. government’s healthcare funding assistance for people with low incomes. Bronx-Lebanon implemented its first Sunrise by Allscripts™ solution in 2008, and Allscripts became a trusted partner for the organization. Bronx-Lebanon began using Allscripts Staff Augmentation Services as a core and integrated part of the IT Clinical Team immediately upon beginning implementation activities. Projects range from utilization management tools, clinical documentation, billing workflows and more. “Right now I have [...]

Leaving the hospital is good news, yet it can be difficult for patients to manage their own care at home. The task may be especially challenging for elderly patients who have complex medical issues. University of California Irvine Health (UCI) recently piloted a program to improve transitions of care for older patients. UCI’s focus on care coordination with remote home monitoring helped improve outcomes for participants. UCI shared its story at our recent annual user group event, Population Health University. “We wanted to make sure patients were getting the care that they needed,” said UCI’s Senior Project Manager of Health Reform Joan Hoppe, RD, CDE. Addressing needs of a growing elderly population UCI serves the people of Orange County, California, where the population is aging. In 2010, there were 360,000 seniors, and that number will double by 2030. One in [...]