Earlier this year, the National Institutes of Health (NIH), in collaboration with the Office of the National Coordinator for Health IT (ONC), launched Sync for Science (S4S), a pilot program to enable individuals to access their health data and send it to researchers. Allscripts is one of several electronic health record (EHR) companies to participate in S4S, and our FollowMyHealth® patient engagement platform is proving to be superbly architected for this type of collaboration. First, a little background on what we’re working toward. S4S has two main goals: Enable individuals to contribute data to the Precision Medicine Initiative (PMI) Cohort. If people want to support genetic and genomic research efforts, they should be able to easily share clinical data in a structured electronic format. Accelerate patient data access through Application Programming Interfaces (APIs). More regulations are requiring providers to offer […]

I love the phrase “liberate the data” and what we are doing to accomplish that lofty goal. But if we liberate the data – with appropriate security and auditing – what problems would it help solve? There are three big reasons to liberate healthcare data: #1 – Give patients access to their own healthcare data. Of course you want to be able to see what’s in your medical records. For most of us, we have data in multiple physicians’ systems. You should be able to review them just like you can review your credit report. If there is a mistake, such as a missing allergy or discontinued medication, you can fix it. If you want to share your information with a relative or trusted friend, or donate data to a clinical repository for research, you should be able to do […]

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Top 10 client stories of 2015

Clients do phenomenal work on behalf of their patients. And it’s clear from our annual review of this blog that readers like to read about how people are improving health care. Here’s a list of the 10 most-read, most-shared client stories in 2015: Allscripts Sunrise workflow can help eliminate common hospital-acquired infections Central Line Associated Blood Stream Infection (CLABSI) is one of the most deadly hospital-acquired infections in the U.S. with a mortality rate of 12% – 25%. Proven prevention techniques can reduce CLABSI incidence by 65% – 70%. Health First (Rockledge, Florida, U.S.A.) and Blessing Hospital (Quincy, Illinois, U.S.A.) shared in a recent client webinar how they are using Allscripts SunriseTM and best practices to decrease CLABSI. Should we measure outcomes or compliance? Of course, the ultimate goal is to improve clinical and financial outcomes. Healthcare organizations want to know they’re delivering the best quality […]

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18 tips for patient portal success

There is no “one-size-fits-all” approach to patient engagement. Teams have to design a game plan with tactics that work best for their organizations. Clients have shared what’s worked for them, and we’ve compiled a list of some of their most creative and successful ideas: 1) Work as a team. “It takes a team. Provider buy-in is essential, however, we do believe it starts at the front desk. Before the patient leaves we want them to hear at least three times, ‘Hey, did you hear about this cool new tool we have to offer you?’” Melissa Huff, ClO, Clinics of North Texas 2) Start with employees. “We started with rolling it out to our employees. We wanted to gain buy-in, and they also helped us test the product before we launched it publicly,” Jaime Crawford, Manager of Communications and Digital Media, […]

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4 generations of medical innovation

Founded in 1911, Dominion Medical Associates (Richmond, Virginia, U.S.A.) has a long history of delivering excellent health care to its patients. In a recent case study, Director of Clinical Research Richard “AJ” Jackson Jr., MBA, CRC said, “My great-grandfather founded our practice, and through the generations we’ve been grateful to be able to maintain our independence and give back to the community.” Small but mighty With three physicians and one mid-level provider, the practice serves more than 20,000 active patients across two locations. Dominion Medical Associates uses Allscripts Professional™ Suite to participate in many innovative initiatives, typically only taken on by larger practices. For example: Value-based-care payment models – As health care shifts from fee-for-service to value-based-care payment models, Dominion Medical Associates can use existing data to adapt. It joined an Accountable Care Organization (ACO) in 2014. It is also […]

There is no magic bullet when it comes to engaging patients to use a patient portal – rather, a magic buckshot. No one understands this better than Clinics of North Texas (Wichita Falls, Texas, U.S.A.), which has invited 55% of its patients in 2015 to join the Allscripts FollowMyHealth® patient engagement platform. Clinics of North Texas Chief Information Officer Melissa Huff and Clinical Trainer Trudi Pittman shared their experience at Population Health University, our annual user group meeting for clients with Allscripts population health solutions. The organization is a multi-specialty clinic with 45 providers and about 200,000 patient visits each year. “To encourage adoption of the FollowMyHealth portal has taken a lot of creativity and a team,” Pittman said. “You have to involve everybody from the beginning to the end of the process.” What the enrollment process looks like When […]

Excela Health (Westmoreland County, Pennsylvania, U.S.A.) prioritizes a positive patient experience. Combining teamwork with its patient-centric philosophy helped the organization succeed with Allscripts FollowMyHealth® patient engagement platform, branded ExcelaHealth.Me. Since launching the portal in January 2014, Excela Health has enrolled 20,000 patients and adds more than 1,500 new accounts each month. It has also exceeded the Meaningful Use requirement for more than 5% utilization – in both inpatient and outpatient settings – helping claim about $3 million in incentive funding. It takes a team to succeed “Your first step is to embrace the fact that patient portal deployment and utilization are communication challenges, not IT problems,” Excela Health Manager of Communications and Digital Media Jaime Crawford said. “It really does take a team.” Excela Health engaged the senior leaders first and launched a governance structure that involved all parts of […]

During our annual Population Health University user group meeting, Holzer Health System Director of Communications Kevin Waller shared how his organization is successfully engaging patients with Allscripts FollowMyHealth®, tripling enrollment to more than 12,000 patients within one year. Engaging Patients with FollowMyHealth: Holzer Health System (Gallipolis, Ohio, U.S.A.) is a multi-disciplinary healthcare system, with 15 ambulatory locations throughout southern Ohio and western West Virginia, and two hospitals with 287 beds. When asked what in particular made Holzer so successful in the quest to achieve effective patient engagement, Waller outlined three key strategies: 1) Define the portal Waller and his team recognized early on that people didn’t understand what FollowMyHealth was. Inspired by a marketing campaign of a home improvement store, Waller suggested changing the name of the portal to “MyHolzer.com.” Holzer Health System refined its message, making it easier for […]

To compete in today’s value-based-care market, many physician practices give up their independence. Research commissioned by The Physicians Foundation found that only 35% of physicians describe themselves as independent practice owners, down from 49% in 2012 and 62% in 2008. But we find a different story at Family Practice Associates, one of the largest independent family practice groups in central Kentucky. How this practice remains competitive – while maintaining its independence – is the subject of a new video: The integrated suite of Allscripts Professional EHRTM, Allscripts Practice ManagementTM and Allscripts FollowMyHealth® patient portal helped the group earn $375,000 in Meaningful Use incentive payments, improve net collections to 98%, and enroll 20% of its patients in the portal in less than a year. “Family Practice Associates has always been a very independent organization and wants to remain that way,” Administrator […]

Patient engagement is essential to improving care, but it can be a tough climb. For example, U.S. clients often note the most challenging government incentive measures are the ones that require patient response. Health First (Brevard County, Florida, U.S.A.) recognized the importance of genuine patient engagement, including millions of dollars in potential Meaningful Use incentives. Below, Health First shares how – within just a few short weeks – it achieved 52.6% of patients with online access and encouraged 6.8% of patients to view information electronically. Here are some of the successful strategies from Health First Vice President of Enterprise Applications/Informatics and Chief Nursing Informatics Officer Karie Ryan, RN, MS, BSN: 1. Remember that implementation is just a first step. During the summer of 2014, Health First implemented Allscripts FollowMyHealth® patient portal (and rebranded it HFConnect). But just building a portal […]