Payer requests for medical records can be time consuming. Even though the physician practice is likely using an electronic health record (EHR), many times these transactions require vast amounts of paper and labor. It can be a cumbersome task for both the practice and the payer. Hutchinson Clinic (Hutchinson, Kansas, U.S.A.) Chief Information Officer Bob Davidson explains it this way, “Everyone here already has a full-time job. When we get requests from a payer for charts that require pulling massive quantities of patient information, we have to pull somebody off of their tasks to do it, or the payer sends someone to work on site. It’s very time consuming.” Davidson continued, “We had one request last year that was for 160 hard-copy charts, which took one person a full week – 40 hours – to pull the charts, copy them […]
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