Managing wait times in urgent care

  • Jeanne Armstrong, M.D.
  • 03/01/2016

Have you noticed more advertisements from your local emergency and urgent care centers, talking about shorter wait times? It’s because healthcare organizations recognize that wait times play a significant part in satisfaction rates for patients and clinicians. Monitoring a patient’s experience throughout the visit can be challenging, especially if an organization must manage resources across multiple sites. Sharp Rees-Stealy (San Diego, California, U.S.A.) uses Allscripts TouchWorks® EHR and the Patient Tracking Board to improve the patient’s experience across its five urgent care settings. Improving patient experience in Sharp Rees-Stealy urgent care settings Through a quality-improvement initiative featured in a recent case study, the organization focused on three areas: intake, radiology and discharge. By streamlining these processes, Sharp Rees-Stealy has become more efficient and significantly increased patient satisfaction scores. The solution provides greater visibility as patients move through urgent care departments. […]