As an informed patient and parent taking kids to the pediatrician, nothing makes me more frustrated than staff handing me a stack of papers on a clipboard with a pen tied to it with a string. I have the same insurance, same address, same everything — so why do I need to handwrite this information over and over again? Paper continues to plague medical practices, particularly in billing and administrative processes. Patients and administrative staff are overwhelmed with paperwork and increasingly complex documentation requirements. And it causes a delay in payment, too. According to the Medical Group Management Association (MGMA), it takes practices an average of 3.3 billing statements before a patient’s outstanding balance is paid in full. There is a better way to get all the information my doctors need in an efficient, modern way. I know that I […]