When a loved one receives an unthinkable diagnosis, such as cancer or dementia, we have many questions. What is the prognosis? How will they physically and emotionally endure the treatment? Is there a genetic link? And as their loved one, what can we do to help? So many questions plague patients and their loved ones. You want to help. You want answers. Where do you turn? When battling horrific diseases, you can’t always cure them, but you can help in the fight. This is what inspired Debi Willis, CEO and founder of our partner PatientLink, to combine her personal experience and technical knowledge to create MyLinks. Debi is a cancer survivor and knows firsthand about the obstacles involved in battling disease. Throughout her fight with cancer, she faced many delays in ordering medical records, test results and reports. Coordinating her […]

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Top 10 client stories of 2016

Our clients are making a difference every day achieving success in delivering smarter health care. Their stories inspire us and, judging by blog readership, they inspire our readers too. Each year, we round up the most-shared, most-read client stories on the blog—prime examples of healthcare leaders achieving the vision of creating open and connected communities. Here are the top ten for 2016: 1) Safer medications with closed-loop delivery Atlantic General Hospital’s (Berlin, Maryland, U.S.A.) efforts to reduce adverse drug events was all about improving patient safety. It is deeply rooted in clinician experiences, such as this one shared by Vice President of Patient Care Colleen Wareing: “I can remember to this day, standing in an ICU 37 years ago…” 2) 4 tips for home care agencies taking on bundled payments What do bundled-payment models mean for home health agencies? Allscripts client Home Care […]

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When every day matters

Working with health information technology companies every day can be exciting – you get a chance to see futuristic solutions that you know will have an impact on generations of people receiving health care. But the origin of these solutions can be quite heartbreaking. You hear stories of medical errors and information gridlock that led to devastating results for loved ones. Here is a story that Patrick Randolph, CEO of QueueDr, told me about his friend, who had to wait three weeks to find out he had multiple sclerosis (MS): Recently, my oldest friend in the world, who I’ve known for 27 years, found out he had MS. Not a death sentence, but definitely worse than your average Tuesday. My friend told me how lucky he was that they caught it early. His doctor repeatedly stressed to him how even […]

To provide the best quality care, clinicians need detailed information about a patient’s medical history and status. They need to know existing information is correct, and also about new details in patients’ lives that could affect their care. Some days, I’m organized and build in time to prepare for upcoming appointments. I may be able to go to an online site and complete the updates and information necessary for my visit in advance. During busy days and weeks, it might be all I can do to get to the appointment on time, and having an onsite option like a kiosk in the waiting room to update my medical history becomes vital to making sure my doctor has all the best data about me. As a person and a patient, I like options. I want to engage with practices who use […]

When there’s a customer support issue – with our cell phones, cars, banking or online shopping – the answers are not always on a website or app. Sometimes we want or need to call. The experience can quickly get exasperating if we’re transferred multiple times, repeating account information, security questions or other information. Based on previous experiences, there are companies I don’t mind calling for an issue, and those I never want to speak to again. Healthcare providers want to create an environment where patients have a great experience. It doesn’t matter if they are a new patient calling to get information on the practice, or an established patient calling to schedule an appointment, ask a question about a health-related issue or follow up on results.  Whatever the reason for the call, providers want their patients to avoid the pitfalls […]

Technology is one of the biggest paradoxes in health care. On the clinical front, modern day technologies offer patients life-saving therapies and improvement in quality of life. But communication among providers has seen little evolution over the past decades, still relying on pagers, fax machines and paper printouts. So we shouldn’t be surprised by a recently published study that revealed preventable medical errors are the third leading cause of death after heart disease and cancer. The majority of medical errors are due to poor ability to effectively communicate as a team of providers about the patient’s health. These sobering statistics, coupled with the day-to-day struggle to deliver high-quality care with outdated care coordination tools, inspired a group of Harvard-trained physicians and engineers to join forces. Together, they created a unique mobile care coordination platform for the hospital setting, called Yosko. […]

Every year, clinicians manually enter billions of point-of-care test results (such as urinalysis and cholesterol tests), from paper printouts into electronic health records (EHR). This is a time-consuming process, as a single test result can contain a dozen different numerical values and units. Each data point is an opportunity for error. To solve this problem one of Allscripts Developer Program partners, Relaymed, researched the current methods used by clinicians and incorporated this information as part of its user-centered design process to create its own automated workflow. Unfortunately, when Relaymed researchers evaluated the manual methods for entering test results into the EHR at multiple organizations, they found it doesn’t always happen successfully. Relaymed Chief Executive Officer Neil Farish reports that his team of researchers found numerous issues, including a continuous printout of lab results left hanging from a device for more […]

Using Application Programming Interfaces (APIs) to exchange data with an electronic health record (EHR) is a good step toward better interoperability. Some of our clients are having early success in using Allscripts Open APIs with Allscripts Sunrise™ to integrate with other software and devices. Integrated Health Information Systems (IHiS), together with Eastern Health Alliance (EHA), started using Allscripts Open APIs with Sunrise in January 2016. NantHealth’s VitalsConX solution enables the capture of patient vitals (e.g., blood pressure readings, temperature) at the bedside. This product then calls the Allscripts API, which validates and saves the data directly to the Sunrise patient record, reducing the need for the nurse to log into the EHR. IHiS developed the system architecture to enable the systems’ connectivity from the server to the EHR. According to William Wong, Deputy Director of Clinical Systems, IHiS, “Using APIs […]

Will you be joining us in Las Vegas, Nev., U.S.A. for HIMSS 2016? Whether you’re a client, a partner or simply interested in learning more about what Allscripts has to offer, be sure to stop by the Allscripts Booth at HIMSS 2016 (Booth #2612).You’ll have the opportunity to hear from Allscripts thought leaders, meet with clients and see live demonstrations of our solutions. Here’s a sample what you can expect to find from Allscripts at the booth: 1.The Power to Innovate: Learn more about the latest innovations in health care, such as precision medicine, best practices for usability and advice from industry-leading clients. At the Allscripts booth, you’ll have the opportunity to hear from Dr. Joel Diamond, chief medical officer of Allscripts Precision Medicine, twice on the topic of how genomics and precision medicine enable providers to deliver tailored treatment […]

I love the phrase “liberate the data” and what we are doing to accomplish that lofty goal. But if we liberate the data – with appropriate security and auditing – what problems would it help solve? There are three big reasons to liberate healthcare data: #1 – Give patients access to their own healthcare data. Of course you want to be able to see what’s in your medical records. For most of us, we have data in multiple physicians’ systems. You should be able to review them just like you can review your credit report. If there is a mistake, such as a missing allergy or discontinued medication, you can fix it. If you want to share your information with a relative or trusted friend, or donate data to a clinical repository for research, you should be able to do […]