One benefit of automation you might not expect? Improving morale. At our annual user conference, Allscripts Client Experience (ACE), we talked about this benefit with Terri Carlson, executive director of support services, Jeanette Harkness, manager of portering, and Wendy McCrystal, senior business analyst from Regina Qu’Appelle Health Region (RQHR).  The largest healthcare system in southern Saskatchewan, Canada, RQHR uses SunriseTM by Allscripts and Patient Flow. Patient Flow helps hospitals automate bed management and patient transport, which leads to better care coordination and efficiency. The system also offers transparency that hospitals don’t have with manual and paper processes. Better transparency improved trust between departments When using a paper system for bed management and bed turnover, RQHR did not have transparency. Housekeeping staff would walk the halls looking for beds ready to be cleaned. Clinical staff assumed that housekeeping staff weren’t cleaning […]

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Patients shouldn’t have to wait for a bed

Mastering the patient flow of an Emergency Department starts with the inpatient units. For many hospitals the biggest opportunity for improvement is to eliminate “cold beds.”  These are empty, dirty beds, just waiting to be cleaned. People often blame poor, inefficient housekeeping processes, but that is almost never the issue. The real culprit is frequently poor communication.  Housekeeping needs to find out about a vacated bed when the patient really leaves – not hours later. That’s where software, such as Allscripts Patient FlowTM, can help. Automated communications can help optimize patient flow, balance workloads and gather data. In addition, it can improve patient and staff safety by providing real-time visual cues and alerts that relay isolation precautions, patient needs and bed condition. Using technology to improve bed turnover time The University of Texas MD Anderson Cancer Center (Houston, TX) treats […]