The Family Doctors (Shreveport, Louisiana, U.S.A.) uses data from its Allscripts Professional EHR™ suite to help improve care for patients with chronic disease. Blue Cross Blue Shield of Louisiana recognized The Family Doctors and its physicians with 26 awards in 2015 for highest achievement in population health management. Improving care for a community that struggles with chronic disease The Family Doctors serves a community facing significant health concerns. The State of Louisiana has some of the highest healthcare costs and lowest quality outcomes in the United States. According to America’s Health Rankings® of the 50 states, Louisiana has not ranked above 47th in more than 20 years. Chronic diseases are especially costly, as Louisiana has one of the highest rates of cardiovascular and diabetes mortality rates. Working closely with the state’s largest payer, Blue Cross Blue Shield of Louisiana, the […]

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4 ways to reclaim the claims process

In an era when the healthcare community is working to improve quality of service and delivery and to reduce costs, the reimbursement process is under intense scrutiny. Organizations are asking themselves: How can we simplify the claims process? Are there ways to save time? What can we do to make our claims more accurate to help speed payments? In a series of recent case studies, three clients have shared their experiences using Allscripts Payerpath® Solutions to reclaim their claims processes. Here are four examples: 1) Collect more patient payments Patient payments are the fastest growing portion of many providers’ revenue streams. Unfortunately, according to the American Hospital Association, as much as 5.3% of expenses are written off each year as uncompensated care, representing $42.8 billion in losses. One of the ways Burton Creek Rural Clinic (West Plains, Missouri, U.S.A.) is […]

Editor’s note: On June 7, 2016, Allscripts client Stephen Nuckolls, CEO of Coastal Carolina Health Care (New Bern, North Carolina, U.S.A.), was a panelist at a Congressional briefing on interoperability hosted by the EHR Association. This blog post shares some of his comments at the briefing, which covered successes and areas for improvement with health information technology. It’s an honor to share with Congress a first-hand account of how we’ve used electronic health records (EHRs) to reduce spending and improve quality. Our medical group, a practice with 45 physicians mostly specializing in primary care, operates a Medicare Shared Savings Program (MSSP) Accountable Care Organization (ACO) that has about 11,000 attributed beneficiaries. Our ACO has accomplished several positive outcomes since being accepted into the program in 2012, including: Earned recognition as the top performer in the program for cancer screening rates […]

Ambulatory practices juggle many priorities, but everything is ultimately about providing high-quality care for patients. Every new tool, every new task must help meet that goal. Before adding a new data reporting solution, it’s important to know that it really works. Data reporting – It’s more than utilization We’ve extended our partnership with Meridian Medical Management to offer Allscripts TouchWorks® EHR clients a robust option for reporting through PrecisionBI. TouchWorks EHR Reporting is a powerful solution that has a proven track record helping physician practices achieve strong clinical and financial results. Organizations can use it to create sophisticated ad-hoc reports with simple point-and-click tools without impacting the EHR. Physicians choose how to summarize and display their individual data, per provider preference, including list reports as well as chart and graph views. This transparency with clinical data – along with the […]

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Saving children’s lives with data

Data and reports are unlikely tools for heroes. But the team at Texas Children’s Hospital (Houston, Texas, U.S.A.) is analyzing patient information and tracking clinical results to help improve care for vulnerable, critically ill children. A recent success story outlines some of the many ways Texas Children’s is using Allscripts EPSi™ to support clinical initiatives throughout the organization. One example of these efforts is helping infants who have difficulty swallowing. Better evaluation of babies with swallowing difficulty, to reduce risk of aspiration Children who do not swallow safely are at risk for feeding and respiratory problems. Unfortunately, the primary tool to assess swallowing disorders is invasive and its radiation may have long-term negative effects. Occupational therapists approached Senior Decision Support Analyst Mary Watson with a request to develop a way to identify infants at risk for aspiration. Using EPSi, Watson […]

Some time ago (i.e., 2008), the Centers for Medicare & Medicaid Services (CMS) implemented policies aimed at eliminating reimbursements for several “never events.” CMS estimated that avoidable adverse events and errors cost $300 million annually – not to mention unnecessary patient suffering – and so needed to end. High among the focal never events were falls, including falls with injuries, and decubitus or pressure ulcers (PUs), especially those of higher severity, risk and cost, Stage III or Stage IV. Yet no computer can turn a patient to avoid a pressure ulcer, nor catch a patient to avoid a fall. So how can a programmable electronic health record (EHR) make a difference? Conquest of pressure ulcers and falls is not simple, but can an EHR help? PUs are the second most common of the never events, estimated to occur for as […]

Today there are many steps to processing claims, and each one is an opportunity to gain or lose money. Practices are weighing the pros and cons of different approaches to managing their revenue cycle, including relying on experts from outside their organizations. Arbor Family Medicine (Westminster, Colorado, U.S.A.) Office Manager Mikie Gonzales talked about her experience with Allscripts Revenue Cycle Management Services™ (RCMS) in a recent interview: Gonzales discussed some of the myths that surround decisions to bring in a revenue cycle management services partner. Her experiences are similar to other clients and “bust” some of the most common myths: Myth #1 – We’ll lose control of our billing activities. As responsibility for claims – from submission to sorting out denials and beyond – shifts to a services partner, some practices fear that they are also giving up control. However, […]

In a recent Client Outcomes Collaboration Program webinar, Allscripts clients shared how they have used the LACE index to identify patients who are at risk for readmission. Based on what they’ve found, they’ve taken different approaches to intervening with their patient populations. What is LACE and how does it help prevent readmissions? The LACE index, designed to identify patients who are at risk for readmission or death within thirty days of discharge, is based on four factors: L – Length of stay A – Acuity of admission C – Co-morbidities E – Emergency room visits The higher a patient scores on this index, the higher the risk of returning to the hospital. Hospitals are beginning to use LACE as a tool to stratify patients based on their risk level and work to reduce unnecessary readmissions. Many healthcare systems are working […]

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United in safety: Making patient safety a top priority

  • Geoff Caplea, M.D., MBA
  • 03/15/2016

This week marks National Patient Safety Awareness Week, but in practice, Allscripts makes patient safety a priority all year. Everyone across the healthcare industry has a part to play in keeping patients safe from harm. Here are some recent examples of how Allscripts and clients are using technology effectively to keep patients safe: Improve electronic health record (EHR) usability with user-centered design (UCD) – A well-designed software solution can improve patient safety and clinician efficiency. This white paper reviews best practices and illustrate UCD concepts with examples from Allscripts electronic health records. Monitor patients in the hospital for faster, more effective treatment – Evidence-based clinical decision support, combined with 24/7 monitoring can help clinicians intervene quickly with appropriate treatment. For example, Allscripts SunriseTM clients have used technology to help defend against sepsis, eliminate common hospital-acquired infections and reduce C. diff […]

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Making a difference in The Diabetes Belt

  • Jeanne Armstrong, M.D.
  • 03/08/2016

The Mississippi Delta, a region in the American South along the Mississippi River, faces higher rates of diabetes than the rest of the United States. In fact, the Center for Disease Control has identified the area as part of “The Diabetes Belt,” where 11.7% of people have been diagnosed with diabetes, compared to outside the belt with only 8.5% of the population. The Delta Health Alliance (Stoneville, Mississippi, U.S.A.) shared how it is using Allscripts solutions to manage diabetes care for better clinical and financial outcomes in a recent case study and video: A lack of physicians in the Mississippi River Delta region can limit patients’ access to health care. Providers need solutions that can help identify and improve communication with at-risk patients. To help meet demand for proven technology, the Delta Health Alliance is a collaboration of 60 Federally […]