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When every day matters

Working with health information technology companies every day can be exciting – you get a chance to see futuristic solutions that you know will have an impact on generations of people receiving health care.

But the origin of these solutions can be quite heartbreaking. You hear stories of medical errors and information gridlock that led to devastating results for loved ones.

Here is a story that Patrick Randolph, CEO of QueueDr, told me about his friend, who had to wait three weeks to find out he had multiple sclerosis (MS):

Recently, my oldest friend in the world, who I’ve known for 27 years, found out he had MS. Not a death sentence, but definitely worse than your average Tuesday.

My friend told me how lucky he was that they caught it early. His doctor repeatedly stressed to him how even an extra day of treatment for MS makes a world of difference. Then, my friend told me that he had had to wait three weeks for his appointment to get diagnosed.

I’ve never been prouder that we created QueueDr and work with some of the top practices in the country who make sure their patients get the care they need when they need it.

QueueDr automatically fills cancelled appointments by texting patients, like my friend, who have appointments that are far out in the future. My friend could’ve gotten his diagnosis and begun treatment three weeks earlier.

But QueueDr offers a huge benefit to the practice and their staff as well. The practice would’ve been able to fill last-minute cancellations and prevent no-shows that plague the schedule. Even better, the staff never have to do a thing because QueueDr is 100% automated. When a patient replies to claim the appointment, QueueDr moves it up in the practice’s schedule. No buttons, no lifting a finger.

We are proud of QueueDr, which is why it has been our App of the Month multiple times over the last few years. If you want to see this award-winning integration into Allscripts Practice Management™ and Allscripts TouchWorks® EHR, register for their webinar on August 30 at 1 p.m. Eastern time. Your patients will thank you.

 

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About the author

Tina is the Director of the Allscripts Developer Program at Allscripts. Tina is responsible for managing the day to day operations of the Allscripts Developer Program, ensuring information, documentation and support is available for developers through online tools like the Allscripts’ Developer Portal (http://developer.allscripts.com), and marketing the applications and integration built by developers directly to our client base through the Allscripts Application Store (https://store.allscripts.com). Prior to her role in developer relations, she served as Associate General Counsel for Allscripts, with responsibilities for third-party contracting and partner management, client contracts, privacy and security issues and labor and employment matters.

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