As a physician who practices in an urgent care setting, I know what it’s like to be interrupted all day, every day, while trying to use an electronic health record (EHR). To have to leave one screen to deal with an urgent message or lab result, then try to navigate back to where I was to finish my documentation – workflow challenges are abundant. At the end of most days, I have to spend another hour to catch up on documentation. I understand why physicians avoid steps that take three or four extra clicks, because over the course of a day with 30 patient visits, those clicks add up. Worst of all, poor EHR usability is more than frustrating; it is a patient safety issue. Thinking like our users Like most clinicians, I’m concerned about EHR usability. I’m part of […]
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It Takes a Community is a place for stories from the people of Allscripts. We love what we do, and we want to share our stories about connecting the health care community with technology and its power to influence our world. We invite you to join our conversation with stories of your own.