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Top 10 client stories of 2015

Clients do phenomenal work on behalf of their patients. And it’s clear from our annual review of this blog that readers like to read about how people are improving health care.

Here’s a list of the 10 most-read, most-shared client stories in 2015:

  1. Allscripts Sunrise workflow can help eliminate common hospital-acquired infections

Central Line Associated Blood Stream Infection (CLABSI) is one of the most deadly hospital-acquired infections in the U.S. with a mortality rate of 12% – 25%. Proven prevention techniques can reduce CLABSI incidence by 65% – 70%. Health First (Rockledge, Florida, U.S.A.) and Blessing Hospital (Quincy, Illinois, U.S.A.) shared in a recent client webinar how they are using Allscripts SunriseTM and best practices to decrease CLABSI.

  1. Should we measure outcomes or compliance?

Of course, the ultimate goal is to improve clinical and financial outcomes. Healthcare organizations want to know they’re delivering the best quality care for the lowest possible cost. But is measuring the outcomes themselves the fastest way to improvement? MediSync (Cincinnati, Ohio, U.S.A.) uses Allscripts TouchWorks® EHR and Allscripts Practice Management™ to help its medical practices earn national recognition for chronic disease management. The story is the subject of a new case study.

  1. Big time data analytics in a small town

Search for examples on data analytics in health care, and you’re likely to find lots of stories featuring large integrated health systems in urban areas. But don’t overlook what’s happening in rural communities such as Hutchinson, Kansas. It’s the focus of a recent Healthcare Informatics article, Innovation on the Plains: Hutchinson Clinic’s Bold Data Moves. With Allscripts TouchWorks® EHR as its core solution, Davidson shares advice on the value of data.

  1. How a rural health system enrolled one-third of its patients in a portal

Holzer Health System (Gallipolis, Ohio, U.S.A.) Director of Communications Kevin Waller shares how his organization is successfully engaging patients with Allscripts FollowMyHealth®, tripling enrollment to more than 12,000 patients within one year. When asked what in particular made Holzer so successful in the quest to achieve effective patient engagement, Waller outlined three key strategies in a video: Engaging Patients with FollowMyHealth.

  1. 3 ways to take patient engagement to new heights

Patient engagement is essential to improving care, but it can be a tough climb. Health First (Brevard County, Florida, U.S.A.) recognized the importance of genuine patient engagement, including millions of dollars in potential Meaningful Use incentives. Health First shares how – within just a few short weeks – it achieved 52.6% of patients with online access and encouraged 6.8% of patients to view information electronically.

  1. Q&A with a CMIO: Ebola response, Meaningful Use

North Shore – Long Island Jewish (NSLIJ) (New York City, U.S.A.) is one of the largest integrated health systems in the United States. Our team recently interviewed NSLIJ Chief Medical Information Officer Mitchell A. Adler, M.D. We asked him about two significant NSLIJ accomplishments in 2014: a rapid response to Ebola and attesting to Meaningful Use.

  1. New Patient Flow mobile app improves efficiency and satisfaction

When a transporter at Camden Clark Medical Center (Parkersburg, West Virginia, U.S.A.) first saw the new Allscripts Patient FlowTM mobile application, he said, “Where have you been all my life?” Reactions like these tell us we’re on the right track in designing solutions that save precious time for hospital staff. Camden Clark agreed to be an early adopter for the new and improved Patient Flow 15.1, and has been previewing the application since January.

  1. Automated payer record requests with Allscripts eChart Courier

Payer requests for medical records can be time consuming. Because Hutchinson Clinic (Hutchinson, Kansas, U.S.A.) is an Allscripts TouchWorks® EHR user, it was able to deploy eChart Courier, a solution that automates the electronic delivery of medical information, at no additional cost. The solution went live in October 2014 and enables Hutchinson Clinic to securely share records directly with payers, usually within 24 hours.

  1. How UK HealthCare® saved $2.4 million by combining clinical and financial data

UK HealthCare (Lexington, Kentucky, U.S.A.) uses Allscripts EPSi™ to combine clinical and financial data for more complete and accurate decision support information. As detailed in a recent case study, this integrated data helped the organization measure outcomes from the modification of its transfusion program, which saved more than $2.4 million in direct costs over five years.

  1. Physicians increase knowledge and confidence with Experiential Learning

Physicians are busy people – every minute counts. So, when physicians participating in a pilot training program agree it is a good method for learning, it’s important to share. Allscripts partnered with Bronx-Lebanon Hospital Center (Bronx, New York, U.S.A.) in its quest to continuously improve performance through more effective training.

What other types of stories would you like to see on the blog in 2016? Please share your ideas in the comments below.

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About the author

John Sage is Allscripts Senior Vice President, Client Organization and leads Marketing and Field Intelligence. In this role he oversees the Allscripts Outcomes Executive team, which serves current clients, and Allscripts brand, events and communications to help foster and maintain high client satisfaction. John has more than 25 years of experience in the healthcare information technology industry. He joined Allscripts in April, 1999 as a Client Executive in the company's New England territory. Since that time, he has assumed positions of increasing responsibility within the Allscripts sales organization. John began his career at Versyss, Incorporated, where he was responsible for selling practice management solutions to hospital-based clinics and physician-based practices. He then joined Datex-Ohmeda (now GE) where he was responsible for selling anesthesia information solutions to hospitals. John holds a Bachelor of Business Administration degree from the University of Massachusetts, Amherst. He is based in the company’s Burlington, MA office.

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