4 generations of medical innovation

Founded in 1911, Dominion Medical Associates (Richmond, Virginia, U.S.A.) has a long history of delivering excellent health care to its patients. In a recent case study, Director of Clinical Research Richard “AJ” Jackson Jr., MBA, CRC said, “My great-grandfather founded our practice, and through the generations we’ve been grateful to be able to maintain our independence and give back to the community.”

Small but mighty

With three physicians and one mid-level provider, the practice serves more than 20,000 active patients across two locations. Dominion Medical Associates uses Allscripts Professional™ Suite to participate in many innovative initiatives, typically only taken on by larger practices. For example:

Value-based-care payment models – As health care shifts from fee-for-service to value-based-care payment models, Dominion Medical Associates can use existing data to adapt. It joined an Accountable Care Organization (ACO) in 2014. It is also able to participate in Meaningful Use and Physician Quality Reporting System (PQRS) incentive funding programs.

Clinical research trials – Dominion Medical Associates currently has about 80 patients participating in 14 trials in various stages, giving patients access to new, innovative treatments. The trials gather information about the effects of marketed drugs after long-term use in patient populations.

Patient-Centered Medical Home (PCMH) – The National Committee for Quality Assurance certified the practice as PCMH for the past three years. The designation indicates the practice emphasizes care coordination and communication for its patients to improve quality and lower costs.

The practice has also been able to use Allscripts Revenue Suite™ to improve billing efficiency and Allscripts FollowMyHealth® platform to engage patients. Dominion Medical Associates relies on Allscripts solutions for its clinical, financial and operational initiatives.

“For several years, we wanted a system that would do everything for our practice,” Officer Manager Alice Wilson said. “To be able to go with one Allscripts system that can meet Meaningful Use, turn claims much quicker, increase revenue…I have to rate it a 10 out of 10.”

To learn more about Dominion Medical Associates experience, download a free case study here.

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About the author

Steve Lalonde is the Senior Vice President and General Manager overseeing solutions and services for ambulatory and independent practices. Steve directly oversees the vision, strategy and operations including the sales, services, solutions management and support functions for the Professional suite of solutions. His team is also accountable for commercializing the company’s innovative services for Value-Based Care and Revenue Cycle Management to the independent ambulatory client base. Steve has been with Allscripts since 2007 serving key executive roles leading Sales, Sales Operations and Services. He has led Sales through organizational changes, including those associated with the 2008 merger with Misys and 2010 merger with Eclipsys. Prior to joining Allscripts, Steve was a Senior Vice President at RR Donnelley, the world’s largest printing and distribution company. Over nearly eight years he served in sales leadership positions in key divisions including: Strategic Accounts (Fortune 500 clients), International Business, Business Process Outsourcing and the Catalog Retail Segment. Previously Steve spent nearly twenty years in the food industry mainly with Quaker Oats.


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