Excela Health (Westmoreland County, Pennsylvania, U.S.A.) prioritizes a positive patient experience. Combining teamwork with its patient-centric philosophy helped the organization succeed with Allscripts FollowMyHealth® patient engagement platform, branded ExcelaHealth.Me. Since launching the portal in January 2014, Excela Health has enrolled 20,000 patients and adds more than 1,500 new accounts each month. It has also exceeded the Meaningful Use requirement for more than 5% utilization – in both inpatient and outpatient settings – helping claim about $3 million in incentive funding. It takes a team to succeed “Your first step is to embrace the fact that patient portal deployment and utilization are communication challenges, not IT problems,” Excela Health Manager of Communications and Digital Media Jaime Crawford said. “It really does take a team.” Excela Health engaged the senior leaders first and launched a governance structure that involved all parts of […]
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