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Should we measure outcomes or compliance?

An interesting discussion surfaced during an executive session client panel at Allscripts Client Experience (ACE), our annual user group meeting:  Should we measure outcomes or compliance? Of course, the ultimate goal is to improve clinical and financial outcomes. Healthcare organizations want to know that they’re delivering the best quality care for the lowest possible cost. But is measuring the outcomes themselves the fastest way to improvement? How MediSync achieved nationally recognized chronic disease outcomes One of the panelists was Charlie Hardtke, chief operating officer at management services organization MediSync (Cincinnati, Ohio, U.S.A.). MediSync uses Allscripts TouchWorks® EHR and Allscripts Practice Management™ to help its medical practices earn national recognition for chronic disease management. The story is the subject of a new case study. Hardtke stressed the importance of engaging clinicians to define outcomes and processes, based on patient data and analytics. […]