Editor’s Note 1/28/15: Ovum recently featured this client in a publication, “Best-Practice Electronic Patient Record Deployment at Salford Royal NHS Foundation Trust.” Download it here.

When Salford Royal NHS Foundation Trust, located in Salford, United Kingdom, received funding to go semi-mobile in its wards, the organization partnered with Allscripts to help bring the project to life. The effort required a very rapid development timeline, with the project beginning and launching in less than 9 months.

Salford Royal has been using an EPR for more than 10 years, and implemented Sunrise™ Acute Care (formerly known as Sunrise Clinical Manager) in June of 2013, so clinicians were familiar with the multitude of benefits that come with going paperless.

But Salford Royal needed a flexible, cutting-edge system it could tailor to meet the needs of its patients and clinicians, helping reach the organization’s goal of becoming the safest hospital in the country. Allscripts worked hand-in-hand with Salford Royal throughout the duration of the process to bring its vision to life.

Since going semi-mobile in its wards, Salford Royal has seen countless benefits. Successes include a reduction time in ward rounds, accurate timing in all entries and an increase in compliance throughout the hospital. The organization now has a better, more well-organized system, with improved auditing capabilities and the ability to review patients anytime and anywhere.

The organization has also seen substantial improvements in how it measures and manages Early Warning Scores (EWS). In the U.K., EWS help detect patients that may require intervention. The score is a composite number based off of blood pressure, heart rate, respiratory rate and body temperature, as well as other measurements.

This mobile project has digitalized a number of EWS, so hospital staff can now work in real time. The organization estimates that, when calculated on paper, 40% of the EWS are incorrect. With a computerized process, EWS are much more accurate. The new system has also provided many local enhancements – including enhanced oxygen scores and documentation of oxygen therapy – that are superior to the National EWS system.

The mobile project also uses existing Sunrise functionality, and enables clinicians to place orders that can adjust the EWS calculations. This creates a patient-specific EWS and reduces false-positive alerts for patients with known conditions.

This project succeeded because of the strong partnership between Allscripts and one of our world-class clients. Allscripts has the resources to work innovatively and rapidly with clients to provide great clinical outcomes, and to improve the health and success of an organization across the board.

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About the author

Stuart Miller serves as Managing Director for Allscripts in Europe, where he is responsible for leading the company’s operations across that regional territory. He is based in our European headquarters in Manchester, United Kingdom. Born and raised in Scotland, Mr. Miller originally trained as a registered nurse in the United Kingdom. He worked for 14 years in the National Health Service in a variety of clinical and managerial roles across a range of care settings. In 1996, Mr. Miller transitioned to work for a leading UK healthcare IT company in sales support and sales roles. He then moved to the United States with his family in July 2002 to work for Allscripts, formerly Eclipsys. During his time with the company, he has worked in progressively more complex roles in sales and business development. Since 2011, Mr. Miller has led Allscripts’ re-entry and sales activities in the UK healthcare IT space. This resulted in the addition of new clients who have deployed Allscripts solutions at Liverpool Heart and Chest Hospital Foundation Trust and Salford Royal NHS Foundation Trust.

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