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Best client stories of 2014

I’ve always admired the people who work in health care. They’re even more on my mind this month with the recent passing of my father. The outpouring of support I received made me think about the many other people whose loved ones need medical care during this holiday season. Our clients care for thousands of people every day who mean a lot to their families. As 2014 draws to a close, I’d like to take a moment to thank those clients for their efforts to care for others. To honor their work, here some of the client stories that appealed most to readers this year: Alberta Health Services (Calgary, Alberta, Canada) – The organization used Allscripts SunriseTM to build strategic clinical decision support tools that improved clinical results for diabetes management and saved C$600,000 with an order set for a […]

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7 successful inpatient EPR implementation approaches

  • Jennifer MacGregor
  • 12/23/2014

As of June 2014, St. Joseph’s Health Centre (Toronto, Ontario, Canada) is live on its new eCare inpatient electronic patient record (EPR)*, powered with Allscripts SunriseTM. We’re shining a spotlight here because it’s a great example of a successful implementation. Throughout the project, patient care remained top priority, which shows in a video St. Joseph’s developed: St. Joseph’s Chief Information Officer, Anne Trafford, is truly in a class by herself. She and her team employed several approaches worth sharing: 1. Let the clinicians drive The St. Joseph’s implementation team emphasizes that health IT system deployments should be clinically driven, not “just an IT project.”  Keep the EPR in perspective; it’s an important tool to help clinicians deliver better patient care at the bedside. 2. Incorporate electronic medication reconciliation St. Joseph’s is one of very few hospitals in Canada that is […]

The popularity of a recent blog post, 6 tips for achieving Meaningful Use Stage 2, shows there’s a lot of interest in real-world experience and advice on this topic. Physicians’ Alliance, Ltd. (Lancaster, Pennsylvania, U.S.A) just completed a whopping 61 Meaningful Use Stage 2 attestations in the third quarter of 2014. We learned more about their experience from IT Director Barbara Eberly, Physician Practice Liaison Nancy Snavely and Quality Initiatives Coordinator Vicky Martell. Much of their sage advice echoed that from fellow Allscripts TouchWorks® EHR and FollowMyHealth® user Coastal Carolina Health Care, and they had a few additional tips to share: 1. Physicians need to champion the portal Barbara Eberly: When we launched FollowMyHealth, we started with the usual tactics: bulk invitations, posters, temporary employees who enroll patients. But it still didn’t get us where we wanted to be. Reports showed […]

Imagine the registration desk employee at your physician’s office handing you a tablet, instead of a clipboard. You enter your information once, and every form thereafter is automatically populated with your information. Sound like what we expect from organizations outside of health care? Of course, registration is only one process that generates paper. Other healthcare organization departments create massive amounts of content, including Human Resources, Accounts Payable, Scheduling, Legal, Health Information Management (HIM) and more. And while patients aren’t encumbered with managing it, the clinicians and staff are. As electronic health records (EHR) permeate the healthcare industry, so should enterprise content management (ECM) solutions. The advantages of effective ECM solutions Effective ECM solutions securely capture content, make it easily accessible to those who need it and streamline processes by automating routine tasks related to that content. For patient registration, ECM […]

As the homecare regulatory environment heated up in the late 2000s, many agencies took steps to transition from fee-for-service to value-based models of care. VNA Home Health Hospice (South Portland, Maine, U.S.A.) used Allscripts Homecare to prepare for the future of health care, and shared its story with us: AllDocs: Automated Communication Engine: Several factors spurred the VNA toward change, including regulatory pressure, acquisition by a larger health system and program growth. The former electronic medical record system was not able to keep pace with these changes. The team at VNA was not satisfied with its organizational structure, either. Admitting a patient required paperwork to travel from clinical staff, to the performance improvement department (known as the “fix-it” shop), then finally to the medical records department. It was especially cumbersome to conduct much of this work using paper forms. Clinical managers […]