I am surrounded by technology that helps me communicate with the various physician practices that help my family stay healthy. I have three patient-portal logins, two email accounts, various health apps to triage symptoms and have visited numerous websites to get information about potential medical issues. However, despite all these readily available options, I still picked up the phone and called my family’s doctors a half dozen times for little things. I know I’m not alone. In fact, patients are calling their doctors more than ever. Telephone calls to physician practices have increased an estimated 25-50% over the last five years. This is a costly trend for healthcare providers, because it means training more staff to handle issues appropriately over the telephone. Missteps can involve liability, and telephone documentation is scarce. The demand for quality telephone triage has created an […]
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It Takes a Community is a place for stories from the people of Allscripts. We love what we do, and we want to share our stories about connecting the health care community with technology and its power to influence our world. We invite you to join our conversation with stories of your own.