Has your electronic health record (EHR) met your expectations? If you answered “no,” you are not alone. A recent IDC Health Insights survey found 58% of ambulatory users are very dissatisfied, dissatisfied or neutral about their experience with EHRs.

The key is selecting a strong EHR solution that’s right for your practice. Here’s a checklist of 12 questions to help determine if it’s the right EHR for you:

1. Is the solution the right one for your practice size? Also consider if the solution will fit your needs in the future. For example, if your practice is expanding, you need a solution that can grow with you.

2. Is the solution certified and ready for regulatory requirements, such as Meaningful Use and ICD-10? Once again, look to the future. Will the solution keep evolving to meet ever-changing regulatory requirements?

3. Does the vendor have experience in core EHR systems? The vendor should have a balanced portfolio of products and lots of experience working with practices like yours.

4. Is the vendor financially stable and investing in development? You want your EHR vendor to be around for a long time and confident enough to invest.

5. Does the solution have flexible architecture? To be a solid foundation for population health management strategies, an EHR architecture should be able to integrate with systems from other vendors.

6. Will the vendor continue to optimize the EHR? As health care continues to rapidly evolve, the solution needs to keep pace.

7. Does the solution enable clinicians to easily monitor and manage care? Physicians should be able to monitor the progress of patients – and patient populations – within their day-to-day workflows.

8. Are advanced patient and financial analytics tools available? Analytics is another key component of successful population health management strategies. Identifying, monitoring and managing care for groups of patients begins with these important data capabilities.

9. Are user-friendly patient engagement tools available? You have to make it easy for your patients, especially your high-risk patients, to engage with you and their own health.

10. Can the solution manage non-traditional payor environments? Thinking beyond traditional payor environments can help move your organization from fee-for-service to value-based financial models. To capture this rising revenue stream, you need financial analytics that can help you understand the cost of care for each facility, staff member, patient and device.

11. Can you access training and continued support? Maybe you need online training, or prefer modules that are built directly within the EHR, or maybe the option to add on in-person, customized trainings. Make sure you have the options you need to succeed.

12. Does the vendor have a solid track record for on-time, on-budget implementations? You can’t afford costly mistakes during implementation in terms of time or money. Talk to other clients to learn if their experiences met expectations.

If you answered “yes” to most of these questions, you’re in good shape. If not, you may want to evaluate other EHR solutions for your practice.

For more information, download this free resource: Redefining Ambulatory EHR: An eBook on Selecting an EHR replacement or join us for an upcoming webinar Strategic Planning for the Ambulatory Practice: Developing an EHR Replacement Plan on Tuesday, October 21 from 1 to 2 p.m. Eastern time.

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About the author

Libby Moore is a healthcare IT executive with more than 25 years of industry insights and experience in developing winning strategies, driving business results, and focusing on client satisfaction. She began her healthcare career in finance and eventually transitioned to defining, developing, and delivering solutions that span the healthcare IT arena. She is passionate about building extraordinary client relationships and leading healthcare transformation. Libby first joined Allscripts in 1995 and has served in senior leadership roles that included Product Management, Product Development, Professional Services, Client Support, and Operations. Leveraging her vast industry experiences, Libby assumed her current role as Vice President of Physician Practice Solutions in 2012. She now devotes her time to defining and delivering comprehensive portfolio offerings to physician practices, value-based care (VBC) organizations, and accountable care (ACO) groups.

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