I recently attended our annual user group event for clients, Population Health University. The topic of population health management is important for all of us: it is the future for health care as our clients rotate from fee-for-service to value-based care.
As clients set out to accomplish their goals, it’s our role at Allscripts to help them deliver quality care and make money in a better, smarter way. I’m passionate about this mission. It’s not just a contract, a handshake or a partnership — it’s an obligation to our clients and to health care.
We must provide a solid core electronic health record (EHR) and the two levels above the EHR: interoperability and consumer engagement platforms.
Connectivity and interoperability improve care decisions
To define what makes our connectivity platform better, I use the acronym CHAT: connect, harmonize, analyze, transact. Many HIEs do only two of these—connect and maybe transact. We do all four.
Going forward, I would add another element: a dollar sign. No money, no mission. Healthcare organizations need to make money, so they can grow, thrive and provide more care in the community.
Connectivity is crucial to the mission of providing quality care. UPMC reports that two out of three caregivers make different clinical decisions if they can see the complete community medical record (rather than only seeing what’s in their specific EHR).
What they do differently might save money. More importantly, it might save a life.
In the medical community, we all hear stories about how information could have prevented tragic outcomes. These stories remind us how important it is to put data into caregivers’ hands. And we can never go fast enough.
Consumer engagement affects real change
A portal is more than a check a box to get to Meaningful Use Stage 2. Portals are how patients interact with and view their caregivers. It’s a healthcare organization’s image and brand in the community.
With the amount of information available – including data from the rapidly growing number of home medical equipment and wearable fitness devices — we can actively monitor our health in a digitized world. The amount of data we have is stunning. We can use it to affect real change in health care.
Think about your credit rating, which connects, harmonizes, analyzes and transacts every single financial interaction you’ve ever had. If that number is not as high as you’d like, you work on your financial health to change it. A health score could have the same effect to motivate people to change their behaviors.
A healthcare score just one method. Everyone has a different trigger that will get them more engaged in their own care. We need personalized portals to motivate to each patient’s activation.
What’s next for the Connected Community of HealthTM
It’s an honor for me to work with our healthcare providers and help them do what they do. We’re on this journey together.
The rate of change in the last few years, especially as everything becomes digitized, is accelerating. We have all the data, now we just have to use it. Use it to care for all the people we care for today, and to be ready for tomorrow’s healthcare challenges.