In response to evolving government regulations, physician practices are busy balancing technology requirements, reinventing workflows and improving communications across care settings.

Facing these demands causes a lot of fatigue among clients. We want to support them, especially as they attest for Meaningful Use and prepare for ICD-10.

What clients are telling us they need

Several months ago, we formed a business unit to focus on professional practices. We wanted to offer a healthy core solution portfolio, help clients connect with communities through dbMotion, and enable them to manage revenue.

To achieve these goals, we’re listening closely to clients. Their advice helped shape six key imperatives for my team:

1. Improve services, support and product usability. We now offer project management services. Our support offers client advocates to work regionally to improve our responsiveness to questions and concerns.

2. Bring new solutions to market. We’re investing in a subscription-based hosted business model. We also offer new applications through our Open platform that have high returns on investment.

3. Offer high-quality revenue cycle management solutions. We’ve assembled one of the top sets of tools on the market, including Allscripts Practice ManagementTM and PayerPath.

4. Explore capabilities for population health strategies and Accountable Care Organizations (ACOs). Behind the scenes we’re working on extracting all kinds of discreet elements out of EHRs and PMs that practices need to analyze for trends – today and in the future.

5. Invest in ongoing client training. I’ve heard from many clients that training on go-live day for a day is not enough. We’re going to focus on providing ongoing training options.

6. Achieve compliance with ICD-10 and Meaningful Use Stage 2. We want to help clients determine where they are now, and what the need to achieve in relationship to these requirements.

5 things clients need do to hit critical milestones in 2014

We spent a lot of time making sure these solutions work. Before we released them, we ran through 250,000 encounters during an early adopter phase.

Thousands of practices are running the 2014 MU-certified versions, and feedback is very positive. We’re hearing especially positive reactions on i-Learn trainings (in-product training).

In a recent webinar, we outlined target dates and provided detailed steps for clients to prepare for MU and ICD-10. Essential tasks include:

1. Understand milestones for MU and ICD-10. Know when they are, and what they mean for practices.

2. Assess readiness. For example, clients should be on Allscripts Pro EHR 13.0 sp1 or higher and Allscripts Practice Management 10.5 or higher before purchasing the MU edition package.

3. Plan for needed upgrades ASAP. These processes take time. The sooner clients schedule the assessments and upgrades, the better.

4. Implement a full patient portal. Basic portals no longer meet the Stage 1 or Stage 2 MU requirements.

5. Contact us if you want to learn more about assessments and training options.

Making these investments is good for short-term MU goals. But these steps will also help practices prepare for the regulatory changes coming in 2015, 2016 and beyond.

What are your practice’s top concerns about getting ready for MU and ICD-10 milestones this year?


Editor’s note: Allscripts Client Experience (ACE) 2014 offers more than 400 educational sessions, user group meetings, special events and networking opportunities. Check out our website for the latest information.

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About the author

Steve Lalonde is the Senior Vice President and General Manager overseeing solutions and services for ambulatory and independent practices. Steve directly oversees the vision, strategy and operations including the sales, services, solutions management and support functions for the Professional suite of solutions. His team is also accountable for commercializing the company’s innovative services for Value-Based Care and Revenue Cycle Management to the independent ambulatory client base. Steve has been with Allscripts since 2007 serving key executive roles leading Sales, Sales Operations and Services. He has led Sales through organizational changes, including those associated with the 2008 merger with Misys and 2010 merger with Eclipsys. Prior to joining Allscripts, Steve was a Senior Vice President at RR Donnelley, the world’s largest printing and distribution company. Over nearly eight years he served in sales leadership positions in key divisions including: Strategic Accounts (Fortune 500 clients), International Business, Business Process Outsourcing and the Catalog Retail Segment. Previously Steve spent nearly twenty years in the food industry mainly with Quaker Oats.

2 COMMENTS on Helping professional practices prepare for MU2 and ICD-10


Carson Holbrook says:

02/17/2015 at 1:10 pm

A full patient portal. Yep, a customer of mine was using the Intuit portal and was very happy with patient participation and ease of administration. Then the kerfuffle between Allscripts and Intuit over reported payment issues occurred. We are informed that Intuit was no longer an alternative and were told that Allscripts would offer their own portal “Follow My Health”, which, for the most part is a true disappointment. There are so many admin features as well as web integration tools (online documents) which are either completely missing or not ready for prime time. The change has alienated a large population of our patients which doesn’t bode well for the practices ability to meet the requirement of patient participation of 5%. What is worse than the portal woes is the MU requirement for patient participation. It is very similar to a plan to grade teachers on their student’s performance. Not all students are created equal and neither are patients. A thirty something who is computer savvy is much more prone to participate than my 90 year old computer-phobic mom.


    tom.lynch says:

    02/18/2015 at 2:24 pm

    Thank you for your feedback. An Allscripts representative will reach out to you to discuss how we can help you improve your experience with FollowMyHealth.


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