In response to evolving government regulations, physician practices are busy balancing technology requirements, reinventing workflows and improving communications across care settings.
Facing these demands causes a lot of fatigue among clients. We want to support them, especially as they attest for Meaningful Use and prepare for ICD-10.
What clients are telling us they need
Several months ago, we formed a business unit to focus on professional practices. We wanted to offer a healthy core solution portfolio, help clients connect with communities through dbMotion, and enable them to manage revenue.
To achieve these goals, we’re listening closely to clients. Their advice helped shape six key imperatives for my team:
1. Improve services, support and product usability. We now offer project management services. Our support offers client advocates to work regionally to improve our responsiveness to questions and concerns.
2. Bring new solutions to market. We’re investing in a subscription-based hosted business model. We also offer new applications through our Open platform that have high returns on investment.
4. Explore capabilities for population health strategies and Accountable Care Organizations (ACOs). Behind the scenes we’re working on extracting all kinds of discreet elements out of EHRs and PMs that practices need to analyze for trends – today and in the future.
5. Invest in ongoing client training. I’ve heard from many clients that training on go-live day for a day is not enough. We’re going to focus on providing ongoing training options.
6. Achieve compliance with ICD-10 and Meaningful Use Stage 2. We want to help clients determine where they are now, and what the need to achieve in relationship to these requirements.
5 things clients need do to hit critical milestones in 2014
We spent a lot of time making sure these solutions work. Before we released them, we ran through 250,000 encounters during an early adopter phase.
Thousands of practices are running the 2014 MU-certified versions, and feedback is very positive. We’re hearing especially positive reactions on i-Learn trainings (in-product training).
In a recent webinar, we outlined target dates and provided detailed steps for clients to prepare for MU and ICD-10. Essential tasks include:
1. Understand milestones for MU and ICD-10. Know when they are, and what they mean for practices.
2. Assess readiness. For example, clients should be on Allscripts Pro EHR 13.0 sp1 or higher and Allscripts Practice Management 10.5 or higher before purchasing the MU edition package.
3. Plan for needed upgrades ASAP. These processes take time. The sooner clients schedule the assessments and upgrades, the better.
4. Implement a full patient portal. Basic portals no longer meet the Stage 1 or Stage 2 MU requirements.
5. Contact us if you want to learn more about assessments and training options.
Making these investments is good for short-term MU goals. But these steps will also help practices prepare for the regulatory changes coming in 2015, 2016 and beyond.
What are your practice’s top concerns about getting ready for MU and ICD-10 milestones this year?
Editor’s note: Allscripts Client Experience (ACE) 2014 offers more than 400 educational sessions, user group meetings, special events and networking opportunities. Check out our website for the latest information.