At Allscripts, we have a team dedicated to outcomes. This team works closely with our clients to mark progress and share real, measurable results, many of which we share in our Client Outcomes Center.
Outcomes are even more critical today as healthcare providers are under pressure to change the way they practice medicine. It affects every aspect from clinical to financial to operational.
A couple of members of the outcomes team, Ellen Loch and Dean Gleason, also serve on our Client Awards Committee. They recently shared some insights about client outcomes, including these trends:
1. Increasing focus on population health management
More than ever before, caregivers are proactively managing the health of patient populations with chronic diseases such as diabetes, heart failure and asthma. Insurance companies are also focusing on population and patient care analytics businesses. Clients are better able to manage these groups with tools such as Population Health Dashboards.
2. Better compliance as adoption increases
Compliance with rules and guidelines – such as Meaningful Use – is improving as care givers start to unlock the potential of EHRs. Robert Wood Johnson University Hospital, a 600-bed hospital in New Jersey, realized significant advances in quality outcomes, including an average 35% improvement in Joint Commission core measure compliance.
As physician adoption of documentation improves, so do the clinical outcomes. Blessing Hospital, a 287-bed hospital in Illinois, achieved 80% physician adoption on day one and reduced transcription errors by 95%.
3. New culture of team work
The EHR fosters collaboration. It helps prepare caregivers and patients for transitions in care. Because the discharge process is increasingly automated, caregivers can share summary data outside of acute care. It directly improves care for patients. Inova Health System, a five-hospital healthcare system in Virginia, streamlined its discharge process – getting patients to the right care much faster.
We’re also seeing an uptick in alliances between providers and formation of Accountable Care Organizations (ACOs).
4. Growing patient engagement
More patients are complying with orders. More patients are engaging through tools such as portals. About Women, an OB/GYN practice in Virginia, introduced a patient portal that significantly improved satisfaction – of both overworked staff and patients.
5. Revenue cycle management
As practices move from paper-based patient records to EHRs, they are gaining financially, too. In addition to saving record storage and transcription costs, they are reducing accounts receivable days with better documentation and coding. Fewer staff need to maintain records. Spinal and Neurological Surgery, a three-physician practice in Mississippi, reduced costs in staffing and transcription – by $90,000 a year.
These are just some of the outcomes we are seeing. Our clients are celebrating achievements every day.
Do you have others to share? I encourage you to share your outcomes through our Client Awards program (note the deadline is April 19).
The more we share with each other, the more we can improve health care overall.