When Allscripts began the process of designing our new Sunrise Financial Manager (SFM), we had the rarest of opportunities…the chance to start over with hindsight. Our plans included moving SFM to the same technology platform as our clinical solutions. Tapping clinical data as part of the revenue cycle is a smart way to boost cleaner claims and more timely payments. More exciting was the chance to do something really special with the solution. The move to the new platform meant essentially starting with a blank sheet, sketching out what to carry forward and what to leave behind from the existing solution. Our goal: to develop a new patient financial system that dynamically addresses the changing health care landscape, now and in the future. So, we looked to the collective knowledge of the people closest to the realities of managing revenue […]