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Human Interaction: Key Ingredient to EHRs Success

“I believe the key to this program’s success was simple human interaction.” This sentence near the end of a recent article in Group Practice Journal had a rather jarring effect on me. Tucked into a description of a program undertaken by Cornerstone Healthcare to drive fee-for-service revenue from value-based care, I realized these twelve words neatly sum up how to tap into the power of an EHR. In 2011, Cornerstone achieved patient-centered medical home (PCMH) status from the National Committee for Quality Assurance (NCQA).  But the North Carolina-based provider group pushed further to take advantage of the rich data it compiled to qualify for PCMH. They just needed to figure out how to tap into their EHR to proactively understand the care needs of its patient population. Cornerstone’s initial program focused on high-risk diabetes patients identified by three criteria. They […]