In my previous post, I didn’t address much of the industry discussion about Electronic Health Record (EHR) usability: What, exactly, is usability in the first place? How do you measure it? How do you improve it? These questions are important for a couple of reasons: First, usability is a critical requirement for any software and should be a main focus of development. Second, the Office of the National Coordinator (ONC) is establishing policy to attempt to improve EHR usability, making it a regulatory issue as well. Here’s some background on the second point for context. When the government passed ARRA to help fund Health IT adoption, a primary issue raised by the healthcare community was that Health IT systems have many usability issues. So – as many people posed – if the government was going to mandate EHR adoption, shouldn’t […]
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